A World Leader in Modern Video / Audio
Surveillance Systems
for Home and Business
Surveillance Systems
for Home and Business
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| Home | Catalog / Sales | Contact Info | Policies/Statements | Live Video Demo / Info |
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| VideoObservation.biz
Shelton, Connecticut United States Tel: 203-209-7591 |
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Surveillance Computers
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Technical Support
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We have three support options - - One-Time Support fee - One Year Support Plan - Computer is "UP" Monitoring See details below One Time Support Fee - 30 Minute Maxium - $49.95 One Year Support Plan - $139.95 Plan Details - Tech will Remote into the Surveillance Computer to do full system check up two times during the year. (Internet connection required) - Check OS and surveillance logs for errors & warnings - correct issues, - Defrags & database reindexing - Apply appropriate OS updates & Surveillance software patches - In general address any issues and keep system in good shape. Much like having a mechanic keeping your car at top performance and heading off any problems. Includes a one hour phone support for the year. Does not cover failed or failing hardware. Does cover OS & Surveillance software support, and general computer consulting related to use of the system. Computer "UP" Monitoring - Per month - $9.99 (paid per year $119.88) - or $4.99 if purchased with the One Year Support Plan (paid per year total with the One Year Support Plan $199.83) If your Surveillance computer stops responding remotely thru the Internet You will be sent an Alert Email (up to 3 addresses). The Alert Email will be sent after 20 minutes of "No Response" Note: This can also be used for any of your computers you want checked ! Call for more information |
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| Knowledge Base / FAQ / Software Patches | ||
| - How to configure Internet Explorer for WebCam in Windows® XP service pack 2 and Vista |
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| - How to Un-install / Install VO software and drivers | ||
| - Install & Connections for - Cameras / Cables / Computer / Microphones | ||
| - Trouble shoot - "Video Lost" | ||
| - Camera Lens Angle Comparison | ||
| - Download VNC for remote support | ||
| - Computer Packing & Shipping Recommendations | ||
| - VO-update - This corrects a ViewLog bug that displays missing or incorrect recordings in the index listing.
THIS IS FOR v7.04 ONLY Check the lower left of your camera display for -> v7.04 - Download / Copy "VO-update" to the Surveillance server desktop - STOP the MultiCam program - Run the "VO-update" patch - Reboot the system - Check ViewLog for correct information |
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| - Older Surveillance versions on newer Internet Explorers | ||
| All our Surveillance Computers come with 30 days free support | ||
| We can support - | ||
| - Video Observation Software® / Hardware | ||
| - Hardware/Software Upgrades to our older systems | ||
| - Networking - Internet - DSL/Cable/Dial-up - Routers - LAN - WAN - VPN | ||
| - Web Site Development / Hosting / Email | ||
| - Windows® XP, Windows Server OS | ||
| - Tape and Disk backup systems | ||
| - ACT® Customer Contact Management | ||
| - General Computer Consulting | ||
| for additional information see-> Meade Computer Services |
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